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Native functions - NDD Print Client Pantum

The NDD Print Client Pantum offers a variety of features that make users' daily tasks easier; some of these functions are configured directly through the NDD Print Embedded Configuration Tool (ECT). These include:

  • Secure Release: When the “Secure Release” feature is enabled, documents will only be printed after the user has explicitly authorized them in the Pantum NDD Print Client.

  • Copies: Improve the message: Allow users to change the number of copies when releasing held documents.

  • Environmental impact: Displays monthly statistics on the environmental impact of the equipment in question.

Below are the instructions for configuring each feature of the NDD Print Client Pantum:

Before you begin

Configure Authentication

Authentication Methods

Username and password

With this authentication method, the user must enter their domain credentials.

PIN and/or Secure PIN

With this authentication method, the user must enter their PIN and/or PIN and Secure PIN, as configured in the NDD Print Portal 360.

Physical identifier

With this authentication method, the user must hold their card near the reader connected to the printer. Self-registration can be enabled so that users can complete it on the device’s control panel.

If the device has the NDD Print Client Pantum installed but has not yet received any configuration from the ECT, you will need to launch the application so that the printer is ready to receive the ECT configuration for the first time.

The following screen appears when receiving the configuration for the first time

pantum 3 en.png

If the printer has already received the settings, you do not need to open the NDD Print Client Pantum app.

Set up Secure Release

Before you begin

When you enable the “secure release” feature, documents will only be printed after the user has explicitly authorized them in the NDD Print Client Pantum.

  1. Open NDD Print ECT (Embedded Configuration Tool)

  2. Select the manufacturer Pantum

  3. Select the “Configure” option

  4. In the “Single Printer” section, enter the IP address or hostname of the device you want to configure

  5. In the NDD Print Client section, select Enable Releaser

  6. In the Local server section, fill in the fields:

    1. NDD Print Host: Server address (IP address or hostname) where the NDD Print Host component is installed

    2. NDD Print Releaser: Server address (IP address or hostname) where the NDD Print Releaser component is installed

  7. Click “Send to printers”

Set Up Copies

Release of copies

Allow users to change the number of copies when releasing held documents.

  1. Open the NDD Print ECT (Embedded Configuration Tool)

  2. Select the manufacturer Pantum

  3. Select the “Configure” option

  4. In the “Single Printer” section, enter the IP address or hostname of the device you want to configure

  5. In the NDD Print Client section, select “Enable Releaser” to display the options, and then select “Release Copies Settings”

  6. In the “Local server” section, fill in the fields:

    1. NDD Print Host: Server address (IP address or hostname) where the NDD Print Host component is installed

    2. NDD Print Releaser: Server address (IP address or hostname) where the NDD Print Releaser component is installed

  7. Click “Send to printers”

Restrict access to the printer's copy functions

Allow users to change the number of copies when releasing held documents.

  1. Open the NDD Print ECT (Embedded Configuration Tool)

  2. Select the manufacturer Pantum

  3. Select the “Configure” option

  4. In the “Single Printer” section, enter the IP address or hostname of the device you want to configure

  5. In the NDD Print Client section, select Enable Releaser to display the options, and then select Allows to limit access to the printer’s copy features

  6. In the “Local server” section, fill in the fields:

    1. NDD Print Host: Server address (IP address or hostname) where the NDD Print Host component is installed

    2. NDD Print Releaser: Server address (IP address or hostname) where the NDD Print Releaser component is installed

  7. Click “Send to printers”

Configure Environmental Impact

Displays monthly statistics on environmental impact.

  1. Open the NDD Print ECT (Embedded Configuration Tool)

  2. Select the manufacturer Pantum

  3. Select the “Configure” option

  4. In the “Single Printer” section, enter the IP address or hostname of the device you want to configure

  5. In the NDD Print Client section, select “Enable Releaser” to display the options, and then select “Environmental Impact”

  6. In the “Local server” section, fill in the fields:

    1. NDD Print Host: Server address (IP address or hostname) where the NDD Print Host component is installed

    2. NDD Print Releaser: Server address (IP address or hostname) where the NDD Print Releaser component is installed

  7. Click “Send to printers”

All of the features mentioned above can be sent in bulk to multiple printers. To do this, click “Import file” to import a CSV file containing the printer addresses for bulk configuration.

Common errors

When sending the settings to the NDD Print Client, some errors may occur.

Click “Save not configured” to save a CSV file containing the printers that returned an error.

Error Code

Possible causes

Error #001

  • The Dataenter is currently down

Error #002

  • Enterprise Key entered incorrectly

  • The Datacenter does not match the Enterprise Key

  • Enterprise Key removed from the Datacenter

Error #003

  • Printer is busy

  • No jobs were printed today to log

  • Incorrect printer administrator username and/or password

  • Incorrect printer SNMP community

  • Unable to resolve the printer's Hostname

Error #004

  • Printer cannot communicate with the specified server

  • Incorrect NDD Print Host address

  • DCS Server port blocked (default 5656)

  • DCS Server service stopped on the server

  • Unable to resolve the server's Hostname

Error #005

  • Printer is busy

  • No jobs were printed today to log

  • Incorrect printer administrator username and/or password

  • Unable to resolve the printer's Hostname

Error #006

  • Printer cannot communicate with the specified Datacenter.

  • Printer cannot communicate with the Internet (external Datacenter).

  • Incorrect Datacenter address.

  • Datacenter is offline.

  • HTTPS port (443) is blocked.

Error #007

  • Incorrect printer administrator user

Error #008

  • There is no communication with the printer to be configured

  • The application is not installed on the printer

  • Incorrect address entered

  • Unable to resolve the printer's Hostname

Error #009

  • The credentials for accessing the device are incorrect

  • Network block on ports 57571, 57572, or 23

Error #010

  • The connection may be lost

  • Device is not responding in a timely manner