No origin alerts are generated when NDD Print MPS identifies a supply exchange, such as toner, but cannot find an available item in stock to record the write-off.
These alerts serve as a control mechanism to identify discrepancies between actual exchanges and the stock recorded in the system, allowing you to correct inconsistencies, identify process failures, and track potential uncontrolled use of supplies.
When is an unknown origin alert generated?
The alert is generated when a printer reports that a supply has been replaced, but the system cannot find an available item in stock to record the corresponding write-off.
This scenario can occur, for example, when:
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there is no supply available in stock;
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all supplies are reserved for other printers;
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the exchange was performed using a supply that was not recorded in the system.
What is the purpose of alerts with no origin?
These alerts help identify situations that require validation of stock and operational processes.
In addition to indicating discrepancies in supply control, they help identify:
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exchanges made without being recorded in stock;
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the use of supplies acquired outside the official process;
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communication failures regarding supplies available at the customer’s site;
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inconsistencies between recorded consumption and available stock.
These alerts prevent discrepancies from going unnoticed and help maintain the reliability of stock control.
How should an “no origin” alert be processed?
When an alert is generated, the person responsible for stock must analyze the occurrence and decide which action to take.
The process involves verifying whether the exchange actually took place and identifying which supply should be associated with the replacement made.
On the Alerts with No Source screen, you can:
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write off a supply that was reserved for another printer, if that is the correct origin of the exchange;
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maintain the existing reservation and leave the alert pending until the discrepancy is clarified.
Main causes of alerts with no origin
The most common scenarios are:
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Incorrect stock information
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The customer has supplies available, but this information was not recorded or communicated correctly, causing the system’s stock to become outdated.
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Use of externally purchased supplies
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The customer replaces the toner using a supply purchased from another supplier, without recording this transaction in the MPS.
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Parallel supply processes
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Some organizations maintain their own stock and perform replacements without recording these transactions in the system, generating discrepancies between the consumption reported by the printer and the tracked stock.
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How do these alerts help manage the operation?
In addition to correcting stock levels, alerts with no origin also serve as indicators of operational behavior.
A high quantity of occurrences may indicate:
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recurring use of third-party supplies;
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failures in the inventory control process;
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restocking performed outside the defined workflow;
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possible activities by competing suppliers within the customer’s environment.
This information allows for identifying opportunities to improve the process and investigating situations that may impact service quality.
History of Incidents
NDD Print MPS maintains a history of supply exchanges, recording information such as:
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the supply’s remaining level at the time of exchange;
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printer page meters;
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details of the replacement performed.
This data allows for verification of consistency between equipment consumption and recorded stock, facilitating audits and analyses of consumption patterns.
In summary, alerts with unknown origins serve as a layer of control and validation to ensure that stock is used in accordance with allocations and that customers are served in a clear and transparent manner.