Description
Implementation of this method is not required; however, you must indicate in the MPS Portal that it will not be used. If implemented, the method will be executed by the MPS Portal when a user marks a system event as Pending Resolution.
Syntax
public string SystemEventWaitSolution(int eventID, int enterpriseID, string enterpriseName, int warningID, string warningName, string warningData, int criticalID, int userID, string userName, string userEmail, string comments)
Parameters
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eventID: a unique identifier that identifies this specific event opened in the MPS Portal;
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enterpriseID: a unique numeric identifier representing the company;
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enterpriseName: company name;
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warningID: a unique numeric identifier indicating the type of alert this event represents;
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warningName: name (in Portuguese) of the problem type. Example: No Paper, Cover Open, etc.;
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warningData: additional information reported by the printer regarding the event;
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criticalID: indicates the criticality level of this event (according to rules defined by the provider). These are: 1 (critical), 2 (moderate), and 3 (minor);
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userID: unique numeric identifier representing the user who called this function via the MPS interface;
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userName: name of the user who made the call (blank if the call was made by the system);
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userEmail: email address of the user who made the call (blank if the call was made by the system);
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comments: comment the user made regarding this action.
Sending a response to the MPS
Click here to learn how to send a response to the MPS Portal by referring to the item titled Sending a response to the MPS Portal.