Breadcrumbs

PrinterEventOpen

Description

This method must be implemented. It will be executed by the MPS Portal whenever a printer event is opened or reopened.

Example:

The printer reported that it was out of paper, and the MPS Portal opened the event and triggered this function at the address configured by the provider. However, a user can report that the event has been resolved and mark it as Pending Resolution. If the event is not closed by the system by the deadline specified by the user, the event will be reopened and this function will be triggered again.

Syntax 

public string PrinterEventOpen(int eventID, int enterpriseID, string enterpriseName, int warningID, string warningName, string warningData, DateTime dtCreated, int criticalID, string printerName, string printerModel, string printerManufacturer, string printerSerial, string printerAddress, string printerLocation, string printerSite, string printerDepartment, int userID, string userName, string userEmail)

Parameters

  • eventID: a unique identifier that identifies this specific event opened in the MPS Portal;

  • enterpriseID: a unique numeric identifier representing the company;

  • enterpriseName: company name;

  • warningID: a unique numeric identifier indicating the type of alert this event represents;

  • warningName: name (in Portuguese) of the problem type. Example: Out of Paper, Cover Open, etc.;

  • warningData: additional information reported by the printer regarding the event;

  • dtCreated: date and time the alert occurred on the printer;

  • criticalID: indicates the criticality level of this event (according to rules defined by the provider). These are: 1 (critical), 2 (moderate), and 3 (minor);

  • printerName: name of the printer where the event occurred;

  • printerModel: model name of the printer where the event occurred;

  • printerManufacturer: name of the manufacturer of the printer where the event occurred;

  • printerSerial: serial number of the printer where the event occurred;

  • printerAddress: IP address of the printer where the event occurred;

  • printerLocation: physical location of the printer within the company;

  • printerSite: name of the printer’s site;

  • printerDepartment: name of the printer’s department;

  • userID: unique numeric identifier representing the user who called this function via the MPS interface;

    • Since this method can be called by the system or by a user, if the call was made by the system, this parameter will be passed as -1.

  • userName: name of the user who made the call (blank if the call was made by the system);

  • userEmail: email address of the user who made the call (blank if the call was made by the system).

Sending a response to the MPS

Click here to learn how to send a response to the MPS Portal by referring to the item titled Sending a response to the MPS Portal.