NDD Print Client requesting account selection even after selecting in NDD Print Agent

Fail

When sending the document for retention (print group), the user selects the account in the NDD Print Agent pop-up and when arriving at the NDD Print Client (device) for release, the account selection is requested again.

Cause

The Manufacturer is not compatible with account pre-selection.

Solution

According to our compatibility matrix:

Manufacturer	Compatible
Brother	X
Lexmark	✔

Check out the tutorial Configuring account pre-selection.

Configuring account pre-selection