Why isn't the blocking policy being applied to my user?
Verify that the user name and domain configured in the policy are correct. Keep in mind that the policy is applied only if the user's information exactly matches the defined parameters.
Color prints aren't converting to black and white. What should I do?
Make sure the conversion policy has been set up correctly in portal 360. Check that the job type is set to “Print” and that the “Convert to monochrome” option is active.
Can I apply a blocking policy only to certain apps?
Yes, when configuring the policy in portal 360, use the “Application” filter and enter the name of the desired application. The policy will only be applied when the print job is generated by that specific application.
Is it possible to apply different policies to users in different domains?
Yes, you can create separate policies for each domain or user group. Make sure that the conditions for each policy are configured correctly for the desired domains and groups.
How do I change the notification message that appears to the user when applying a policy?
In portal 360, when configuring the policy, uncheck the “Use default notification” option. Then enter the customized message you want to display to the user.
What happens if a user is covered by more than one policy?
If a user is subject to multiple policies, the most restrictive policy will apply. For example, if one policy allows printing and another blocks it, printing will be blocked.
Can print policies be applied to Active Directory user groups?
Yes, when configuring the policy in portal 360, you can add Active Directory user groups as members of the policy.
Do I need to manually synchronize the NDD Print Host every time a policy is created?
No, NDD Print Host automatically synchronizes policies. However, if there are immediate or urgent changes, we recommend synchronizing manually via the Tools menu.
Can I apply a print conversion policy to only certain users?
Yes, when creating the conversion policy in portal 360, configure the policy for specific users or groups using the Members section to apply the policy only to the selected users.
What should I do if the NDD Print Agent isn't displaying policy notifications?
Verify that the NDD Print Agent services (Guardian, HTTP Server, Listener, and Sender) are active. If necessary, restart the services using Windows Services.
How can I verify that the policies are synced correctly on the NDD Print Host?
Access the NDD Print Host dashboard and check the Policy Settings section to view the active policies and their configurations.