Failure
The solution exhibits unexpected behavior, such as:
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Services that fail to start or are terminated for no apparent reason
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Slow processing
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Communication failures between solution components
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Errors reading or writing files
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Application files being quarantined by antivirus software
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Failures during the installation or update of components
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Intermittent behavior with no clear entries in the application logs
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The need to reinstall components after files are removed by antivirus software.
Cause
The antivirus software performs real-time monitoring of the solution’s files, processes, and directories.
When installation directories, data directories, log directories, or temporary files are not configured as exceptions, the antivirus software may:
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Block the execution of application processes
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Prevent file reading and writing operations
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Quarantine executables and libraries
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Increase response time due to continuous file scanning
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Interfere with communication between the solution’s components.
These actions can compromise the solution’s operation, even when there is no actual product failure.
Solution
Configure the antivirus to delete the directories and processes used by the solution from real-time scanning, including:
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Application installation directory
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Data directories
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Log directories
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Temporary directories used by the solution
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Application executables (
.exe) and services, when the antivirus allows exceptions on a per-process basis.