-
Web Service URL: https://[SERVER_ADDRESS]/EventsWS/EventsData.asmx
-
MPS Version: From 5.3.0
Description
This method marks the reported event as Awaiting Resolution, meaning that the problem has already been resolved, but until the system identifies the correction, the event is removed from the list of pending items.
Syntax
public string EventWaitSolution(string dealerName, string dealerUserEmail, string dealerUserPassword, int eventID, string comments, string waitUntil, string utc)
Parameters
-
dealerName: Provider name;
-
dealerUserEmail: Provider user email;
-
dealerUserPassword: Encrypted user password;
-
eventID: Event identifier;
-
comments: Comment to be entered for the event;
-
waitUntil: A date indicating how long this event should remain in Pending Resolution status. If the system does not identify the correction by this date, it will automatically reopen the event. However, as there are rules in the MPS Portal with limits for this date (configured by the provider), if the past date is invalid, the earliest possible date will be used (format yyyy-MM-dd HH:mm:ss);
-
utc: UTC value of the location referring to the date in waitUntil. The format for sending this value to the Web Service is to separate the decimal places with a period. Example: -3.0. It is important to be aware of the UTC variation if it is daylight saving time. Example: In Brazil, the normal UTC is -3.0, but when it is daylight saving time, it is -2.0.
Return
Click here to learn more about the return format.
Possible errors returned
Click here to check the possible errors that may be returned and learn about their reasons.
Restrictions
-
To execute this method, the user must be assigned to monitor the company to which the event belongs, have full permission in the Events Area, permission for System Events (if the event in question is of the system type), or permission for Basic Printer Events and Advanced Printer Events (if the event in question is of the printer type).