Failure
While reviewing the portal 360 reports, we identified a copy log entry for “User 1” or “Unknown.”
Cause
The copy was made without authentication or without a valid association between the equipment and the user policy or the embedded service.
Solution
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Identify the equipment associated with the copy log entry for an unknown user.
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Confirm that authentication for the copy function is enabled on the equipment, either via a policy or an embedded service.
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Verify that the equipment is linked to the embedded service or the user control policy in the NDD Print Portal 360.
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Confirm the identification method: card, username and password, or PIN.
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Perform a test of an authenticated copy on the equipment.
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Wait for the data to synchronize in the NDD Print Portal 360 report.
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Verify that the new copy record shows the correct user in the report.
Additional Information
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Copy records without a user indicate a lack of identification or authentication at the origin (on the equipment itself).
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Do not manually assign the print job to a user without evidence of authentication or logs proving this association.