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Common errors

When you send the settings to the NDD Print Collector, some errors may be returned.

Click on Save not configured, to save a CSV file with the printers that returned an error.

Error code

Possible causes

Error #001

  • Datacenter is not operational

Error #002

  • Enterprise Key entered incorrectly

  • Datacenter does not match Enterprise Key

  • Enterprise Key removed from Datacenter

Error #003

  • Printer busy

  • No jobs done on the day to account for

  • Incorrect printer administrator user and/or password

  • Incorrect printer SNMP community

  • Printer hostname could not be resolved

Error #004

  • Printer not communicating with the server provided

  • Incorrect NDD Print Host address

  • DCS Server port blocked (default 5656)

  • DCS Server service stopped on the server

  • Server hostname could not be resolved

Error #005

  • Printer busy

  • No jobs done that day to account for

  • Incorrect printer administrator user and/or password

  • Printer hostname could not be resolved

Error #006

  • Printer not communicating with the Datacenter provided

  • Printer not communicating with the Internet (external Datacenter)

  • Incorrect datacenter address

  • Datacenter offline

  • HTTPS port (443) blocked

Error #007

  • Incorrect printer administrator user

Error #008

  • No communication with the printer to be configured

  • Application is not installed on the printer

  • Incorrect address entered

  • The printer's hostname could not be resolved

Error #009

  • Access credentials to the device are incorrect

  • Network blocking on ports 57571, 57572 or 23

Error #010

  • Connection may be lost

  • Device does not respond in time